Comply with all PRC and Departmental SOPs and Service Guarantees.Maintain contact and follow up contact with identified hi-limit players.Resolve customer concerns and complaints by conducting thorough investigations and determining the most effective solutions all while being efficient and courteous. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a leader and role model for other employees.Adhere to established yield management procedures with Hotel availability and Casino Marketing room blocks.Assists with Telemarketing and Casino Host Services as needed.Issue vouchers in Bally’s CMP in response to guest requests of hotel accommodations, meals, and other amenities.Confirm and document all personal information in Opera and CMP for accommodations through the evaluation of their casino status. Respond to customer requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

Establish and maintain relationships with both external and internal guests of all levels. Ensure the highest level of customer satisfaction in the delivery and execution of services for both external and external guest either by face to face interactions and/or via incoming calls.All duties must be performed according to the established Pechanga Resort and Casino standardsĪll Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.Support the player development staff and to perform administrative duties on behalf of the PR&C guests.Provide support to internal and external guests by face to face interactions and telephone inquires.Accommodate guest’s requests and special services to ensure the utmost level of service is afforded to all guests.Interacts with VIP customers to encourage trip frequency and networking.

Pechanga casino jobs